Return policy

Effective date: November 29, 2023

At, we are committed to providing high quality products and exceptional service to our valued customers. We understand that, on occasion, it may be necessary to request a refund or an exchange. This Refund and Exchange Policy describes the process and guidelines for returning items purchased on our website and is available at We recommend that you review this policy carefully to fully understand the process.

Eligibility for Refund and Exchange

To be eligible for a refund or exchange, the following conditions must be met:

  • Items must be in original, unopened and unused condition.
  • Refund or exchange requests must be sent within 30 days of receipt of the item.
  • Personalized or customized items are only eligible for return if they are received damaged or defective.

Process for Requesting a Refund or Exchange

To start a refund or exchange request, follow these steps:

  1. Please contact our customer service team at and provide your order number and the reason for your refund or exchange request.
  2. Our team will guide you through the necessary steps and issue a Refund or Exchange Authorization Number (RAE) where appropriate.
  3. Pack the items securely, making sure they are in their original packaging and include all the materials and accessories that go with them.
  4. Put the RAE number (if provided) on the outer packaging.
  5. Send the items to the designated return address provided by our customer service team.

Shipping and Returns Responsibilities

The customer is responsible for the shipping costs associated with returning the goods for a refund or exchange, unless the goods received are damaged, defective or incorrect. In this case, we will provide you with a pre-paid return shipping label.

Reimbursement Process and Timetable

Once we receive and evaluate the returned item, we will start the refund process within 7 working days. Refunds will be processed using the original payment method used at the time of purchase. Bear in mind that processing times may vary depending on your payment provider.

Damaged or defective articles

If you receive a damaged, defective or incorrect item, please contact our customer service team immediately. We undertake to resolve problems quickly by offering an exchange or a full refund (including associated shipping costs).

Exchange articles

Currently, we do not offer direct exchange of articles. If you want to change an item, you must initiate a return and then place a new order on our website.

Order Cancellation Policy

If you wish to cancel your order, please contact our customer service team as soon as possible. If the order has not been processed or sent, we will do everything possible to fulfill your request.

Contact us

If you have any questions or concerns about our refund and exchange policy or related procedures, please do not hesitate to contact us at

Last Updated: November 29, 2023

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